Cookies and privacy

Privacy

Your privacy is important to us and we want to make sure you fully understand how we handle your personal information. You can also instruct us to delete your personal details, and we explain how farther down in this text.

Our information about you

When making an online reservation at rodne.no you will be sent to our booking system, which is operated by the Swedish company Travelize. That is where we store the following information about you:

  • Full Name
  • Email
  • Phone
  • Date of Birth/age (when needed)
  • Credit card details

This information is stored so we can offer you the best possible service. Entering your name at the start of a booking makes it easier for us to find your reservation.

We use your email address to send you booking confirmations and information relevant to your trip but will not use it for marketing or other purposes without your consent. Your phone number helps us contact you quickly about your booking.

In some cases, we are required by law to register the full name and date of birth/age of our travelers. Dates of birth or age can also be used in our booking system to make sure you get the correct price (such as discounts for seniors, students and children).

We also use information provided to help make a reservation, such as destinations, requests for special meals or information about health concerns and more, as part of our service to you as a customer.

We ask that you provide such information when booking a tour online, by telephone or in person.

When making a payment by credit card, you will be connected to our digital payment service provider, Dibs, which is part of the Nordic country’s Nets group. Your credit card data is stored securely there and can only be used by our employees for refunds due to cancellations. Even then, we can’t access your full credit card details.

Storing personal information

We store personal information as long as necessary to fulfill the purposes described above. We usually save your personal information for two years from the date of your last trip. If you have registered for newsletters or special offers, we save your personal information as long as you wish to continue receiving our updates. You can stop such subscriptions at any time by clicking on the cancellation link in the newsletter or by contacting us at mail@rodne.no.

In some cases, we may need to store data longer when required by law or when handling such things as complaints.

Who can access your personal information?

Our employees and by our system partners and administrative service partners can access your information. Some other partners, such as bus companies, hotels/eateries and local partners can also access your details. However, we only share the most essential information.

Responsibility for your personal information

L. Rødne & Sønner AS is responsible for protecting your personal information in accordance with current regulations.

Your rights

You may withdraw consent at any time for us to access or use the information you provided.

That means you may also request modifications or deletion of your personal details. Such a request must be made in writing to us at mail@rodne.no. Your personal data will then be corrected or deleted within a month. If you have booked a trip that is not yet completed or have an ongoing issue, such as a complaint, your personal information will be deleted within one month of the matter being settled.

Want to know more about the Data Protection Regulation (GDPR)?

For more information on the General Data Protection Regulation (GDPR), see https://gdpr-info.eu

Cookies

We use Google Analytics and Google Tag Manager cookies on our website to measure page views, usage patterns, and traffic. We use this information to optimize the web pages and booking solutions for you as a user. The information stored here is anonymized so we can’t see your specific personal details.

Examples of such personal details include IP address, phone number. Email or other information that can identify you as an individual.

How to reserve yourself against cookies

To reserve yourself against the use of cookies, you must change the security settings in your browser. You will find links to instructions for the most common browsers below.

Chrome
Firefox
Safari
Safari on iPhone, iPad or iPod
Opera
Internet Explorer