It is a good idea to book well in advance of departure to be assured of space. Tickets can be ordered online at rodne.no, purchased at the boat’s dock before departure as well as at Tourist Information in Bergen Stavanger and Tromsø.
Travel documents for bookings done on rodne.no will be sent by email. At other sales outlets, the vendor is responsible for providing the necessary travel documents.
NOTE: Bookings are required for children under a spesific age even on departures where they travel for free.
Online bookings at rodne.no are paid by credit card. You can also pay by using Vipps, Apple Pay and Google Pay.
Tickets may be purchased onboard our boats with credit cards or cash (Norwegian kroner only).
Discounts for tickets may not be combined with other discounts.
You are responsible for bringing your own travel documents and making sure they are in accordance with your booking. Valid travel documents must be shown during boarding, either as a printed ticket or a digital ticket displayed on a mobile phone or other electronic device. QR codes must be visible for scanning. A valid ID is required when purchasing discounted tickets.
You must be at your boat’s landing at least 20 minutes before departure. Rødne reserves the right to deny boarding to those who arrive later than that. Rødne does not refund tickets for late arrivals.
For our whale watching cruise from Tromsø, all travellers must be registered by name and telephone number before boarding. This is a requirement from the Norwegian authorities. After you have booked your ticket, you will receive a separate registration link by email. Please complete the registration before you arrive at the boat.
Rødne can cancel trips due to extreme weather conditions that make a departure inadvisable. In such (rare) circumstances, Rødne will refund tickets or change them to the next departure that has availability.
Rødne can also cancel trips due to circumstances beyond its control, such as natural disasters, labor conflicts or other circumstances that make a departure difficult or inadvisable (force majeure). Guests are not entitled to refunds if a cancellation is due to force majeure.
Your ticket vendor is responsible for keeping you posted about significant changes to your booking.
Tickets bought online at rodne.no: Up to 24 hours before departure, the traveler can cancel the booking on My page. A link to My page is in the order confirmation e-mail from us. The refund is automatically credited to the traveler`s account.
Tickets purchased at one of our sales outlets: Contact the vendor directly.
We offer a full refund on all paid tickets cancelled at least 24 hours before the scheduled departure date. After that deadline, no refund will be granted.
Refundable Booking
When booking at rodne.no, you can add a Refundable Booking to your order for an additional fee. This is an optional service provided by Refundable.me, not by Rødne, and it is not a travel insurance policy.
A Refundable Booking lets you apply for a full refund of your ticket if you are unable to travel for one of the reasons listed in Refundable.me’s terms and conditions, which you accept when you select the option. Documentation is required, and applications are submitted to and assessed by Refundable.me. Rødne takes no part in that assessment. The fee for a Refundable Booking is not refundable.
Our own cancellation terms still apply. You do not need a Refundable Booking to cancel free of charge more than 24 hours before departure.
All of our boats are designed to accommodate baby carriages and a limited number of wheelchairs. When possible, we help passengers with manual wheelchairs move into a regular seat. Note: We only have room for one electric wheelchair per trip.
Tickets for guests with wheelchairs can be ordered online at rodne.no.
We urge our guests with wheelchairs to meet up well in advance of departure.
The tidal range in Tromsø is considerable, and the gangway between the quay and the boat can become very steep. Our boats in Tromsø are therefore not suitable for wheelchair users who are unable to board on their own feet. Wheelchair users must be able to walk on and off the boat and to manage stairs; our crew will carry the wheelchair on board. The same applies to baby carriages. If you are unsure whether the trip is suitable for you, please contact us at mail@rodne.no before booking.
If travelers have other special needs, please contact us in advance and we will do our utmost to make the trip possible.
Guests who believe there were shortcomings in their trip with or services provided by Rødne should immediately register their complaint with Rødne or its representative, so we can take appropriate action as quickly as possible. Any complaint or claim for compensation must be sent in writing by letter or by email within two months of the trip. A copy of the ticket and other relevant documentation must be attached.
Rødne Trafikk AS, Norwegian business registration number 982 947 863, is responsible for the transactions made through this booking webpage.
We reserve the right to make changes to our prices, schedules, printed matter and online material at any time. We are not liable for errors in our printed matter or websites.
